Shipping policy

Shipping, Return & Exchange Policy

I’m so excited to ship some artwork to you! It really means so much to me that you want to have my art in your home.

Please allow 2-3 business days for handling. Shipping typically takes between 3-7 business days (longer if outside of the metropolitan area),but during holiday season, it could be between 5-10 business days for shipping. Shipping times are up to the carrier, though. If a package is late or delayed, I sincerely apologise on behalf of the shipping carrier. 

If your package is lost in transit, please contact me via paintwithkalli@gmail.com within 48 hours for a refund.

If you receive a damaged item, please contact me at paintwithkalli@gmail.com and i'll be happy to replace your item.

NOTE: You must send a picture of the damaged item within 48 hours to be eligible for a return.

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paintwithkalli@gmail.com. If your return is accepted, you'll be responsible to ship the item back.

You can always contact us for any return question at paintwithkalli@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Terms of Use

Please note that I retain all rights to all artwork I create, even those of sold & commissioned original paintings. I retain the right to make reproductions of any and all artwork I create unless the collector has purchased the full or partial rights to the artwork (this is in addition to purchasing the original).

The collector or buyer may not reproduce the artwork in anyway without written permission. If the artwork ends up being reproduced in a magazine or other media I only ask for credit.

When you purchase an original you, the collector, have the right to display the artwork in their home or business for all the world to see (hooray!) but the artwork may not be resold or reproduced for profit without my written permission.

Please let me know if you are interested in purchasing full or additional partial rights to your painting. Some collectors chose to purchase my right to reproduce the artwork. I am totally happy to discuss that with you if you would like!